Impero Connect
Features & FAQs
If you have trouble finding answers to your questions, please don't hesitate to contact us.
Simply sign up by clicking on the trial button. No credit card is required. You will have access to the Impero Connect Portal and the ability to create up to four additional user accounts. You will also be able to download the Impero Connect Host - to install on target computers and devices - and the Impero Connect Guest - the desktop app for users who want full-featured remote control. We will check in with you to make sure you have the components you need to have a great trial.
What do I need to get started on a trial?
You will need to create a Portal account and download a Impero Connect Host on the computers and devices to which you wish to have remote access. You will also want to download and install the Impero Connect Guest - the desktop version - for full-featured remote control. You will be able to create up to four additional user accounts in the Portal.
- Remote support of laptops, workstations, servers, POS devices, embedded systems, and mobile devices
- Broad platform support, including Windows, Mac and Linux
- Fast screen transfer and full keyboard and mouse control
- A single support interface for both attended and unattended systems
- Help request notification
- Remotely monitor machines and devices
- Communicate with end users through chat
- Send and retrieve clipboard content
- Transfer files with two-way drag-and-drop, delta transfer and crash recovery
- Conduct collaborative remote control sessions with colleagues
- Use marker mode to create screen annotations
- Execute common Windows functions
- Lock the end user's keyboard and mouse
- Restrict applications and close displays for privacy
- Customize and share hotkeys
- Share screens with customers
- Notify end users of restart, log-off, lock and shutdown
- Redirect application ports through a secure tunnel to maintain compliance when managing GUI-less systems
- Manage system BIOS on computers with no active OS using Intel vPro support
- Manage system services, registry, processes and event logs
- Diagnose problems through a remote command prompt window
- Gather detailed information about hardware and software assets
- Store remote connections in a customized hierarchy
- Define a list of common applications, documents and web resources to be launched remotely
- Send messages to one or more users
- Create and save snapshots of the remote machine
- Automate programs and tasks
- Restrict a remote-control session to one or more applications installed on the remote device with an application white-list
The Impero Connect Portal is a central hub for managing network access and providing remote access to networked devices. The Portal includes Impero's browser-based support console for lightweight, go-anywhere remote access and fast collaboration. Essentially, the Portal provides a new, web-based option for using Impero Connect. Access to the Portal is included during trials of Impero Connect and with the purchase of a Impero Connect license.
Impero has been fully audited in compliance with ISAE 3402 Standards.
ISAE Report Type 2 - 28 February 2017
The Impero Advantage Annual Support and Upgrade Program is a service provided by Impero to keep you current with new releases and provide technical support for Impero software and services. The Impero Advantage program provides extended protection for your Impero software investment and includes free software updates, license management, and extended technical support for covered software and services.
Most new license, upgrade license and subscription services offered by Impero include 12 months of Advantage coverage at no additional charge. At the end of 12 months renewal of Advantage coverage is optional. Additional information on the Impero Advantage Annual Support and Upgrade Program is available here.
Most Impero software products and services purchased from Impero or through an authorized Impero reseller are covered under the Impero Advantage program. In some cases, Impero software that has been preinstalled by an equipment manufacturer or bundled with other software or hardware items may not have Advantage coverage at the time of initial purchase. If you would like to know if a particular Impero software license or service is covered under the Impero Advantage program you can contact us here.
Absolutely. Impero OnDemand gives you short-term remote access to end users who don't have a Impero Connect host client installed on their machine.
End users download a small, self-executing program, which establishes a secure connection without needing to reconfigure firewalls. This initiates an individual, temporary web-based remote access session. Within seconds, a technician can access the device and see a real-time display of the user's desktop. When the session ends, it ends. Impero OnDemand doesn't leave a footprint; it deletes from the end user's computer.
Our customers have extremely high security requirements. Impero Connect exceeds industry standards with: 256-bit AES encryption, centralized multi-factor authentication, integration with Directory Services, and complete logging with customizable audit trails and full session recordings. Impero also gives you granular control over all user permissions, closed user group license keys and lets you create access parameters for specific end users or devices.
As a software vendor to financial institutions, healthcare providers, retailers, manufacturers and government entities, Impero is committed to providing solutions that enable compliance with a variety of regulations.
GDPR - Review Impero's GDPR Compliance Checklist to learn how Impero Connect can help your organization comply with the EU General Data Protection Regulation.
HIPAA - Impero is not a covered entity under the Health Insurance Portability and Accountability Act. However, as a software and services vendor to Covered Entities, Impero Connect provides features and capabilities that support compliance with HIPAA regulations. Review Impero's HIPAA Checklist to learn how Impero Connect supports compliance with HIPAA.
PCI - Impero Connect can be used as one part of a larger process to achieve compliance with Payment Card Industry (PCI) requirements but does not guarantee PCI compliance in and of itself. Impero is not a payment processor and Impero Connect is not a payment solution, but Impero Connect can be used to support compliance efforts. The PCI Security Standards Council does not provide a mechanism to certify software tools like Impero Connect. Considering Impero Connect corresponds with and simplifies the greater compliance efforts of an organization, businesses should not ask "is Impero Connect PCI Compliant?" but rather "how does Impero Connect support my organizations PCI compliance?" Review our PCI Checklist to learn how Impero supports compliance with PCI.
Use of Impero Connect does not guarantee compliance with industry or government regulations, but it's a good place to start. Learn more about using Impero Connect to comply with privacy and security regulations here.
To learn about Impero's commitment to data privacy and security, review our Data Policies.
Our Professional Services team helps customers improve efficiency, reduce risk and save implementation time for a quicker return on investment. Our expert consultants are with you every step of the way - either on-site or remotely - to ensure a smooth rollout of your Impero solution with minimal impact on your operations.
Once coverage has expired in the Impero Advantage Annual Support and Upgrade Program, you will no longer have access to free upgrades for your Impero software, technical support, or any of the other services offered under the program.
If your Impero Advantage coverage lapses and you need technical support, you may purchase an upgrade to your Impero software. Impero upgrade licenses include 12 months of coverage in the Advantage Program starting on the date the upgrade purchase is made.
It should be noted that upgrading software periodically will likely be more expensive than maintaining continuous coverage in the Impero Advantage Program.
The Impero Advantage Annual Support and Upgrade Program is a service provided by Impero to keep you current with new releases and provide technical support for Impero software and services. The Impero Advantage program provides extended protection for your Impero software investment and includes free software updates, license management, and extended technical support for covered software and services.
Most new license, upgrade license and subscription services offered by Impero include 12 months of Advantage coverage at no additional charge. At the end of 12 months renewal of Advantage coverage is optional. Additional information on the Impero Advantage Annual Support and Upgrade Program is available here.
Most Impero software products and services purchased from Impero or through an authorized Impero reseller are covered under the Impero Advantage program. In some cases, Impero software that has been preinstalled by an equipment manufacturer or bundled with other software or hardware items may not have Advantage coverage at the time of initial purchase. If you would like to know if a particular Impero software license or service is covered under the Impero Advantage program you can contact us here.