Building a Better IT Service Channel [Netop]
How do you build a better service channel for your company? As IT has evolved, support teams face the task of providing better service while reducing budgets and headcount at the same time. Yet self-service options, while acceptable for triaging incoming contacts, have not been generally well-received. This white paper from Netop — a global leader in IT software for over 30 years — examines the tools that IT management should consider when taking their service channel to the next level, and reviews the steps to making your ideal service channel a reality.
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