The new year is here and with it comes new consumer behavior and demands. Retailers are incorporating in-store innovations to provide the best customer experience possible, making their retail infrastructure even more complex than before. With this in mind, we’ve ...

A new wave of Ransomware targeting Facebook and Google Chrome users is in the public spotlight. Cybercriminals are attacking their victims by sending malicious Scalable Vector Graphic (SVG) images over Facebook Messenger. Facebook users can be easily fooled as the ...

Provide and receive support faster by understanding what sets these two resources apart. Before the IT Infrastructure Library (ITIL) framework was established, the terms “service desk” and “help desk” were used interchangeably. Even today the two are sometimes confused, repeatedly ...

One of the great things about Impero's remote access technology is that it is readily customized to meet a wide range of applications.  What was originally a way to remotely reboot servers evolved into a way to support end users ...

It's been a busy couple of days in the world of cybersecurity.  On Friday, two of the largest grocery store chains in the United States - Albertson's and SuperValu - announced that their payment systems had been hacked.  Earlier today, ...

One nice thing about retail network security being front-of-mind is that more resources are popping up to help retail IT teams.  Over at his Front Line Sentinel blog, Matthew Pascucci has done a good job of walking through the steps ...