Need our support now?

If you are an existing Impero customer and need to request support click here to log in to our customer portal.  From here you can raise a support ticket, check the status of existing tickets and access our knowledge base (full of technical literature). If you’re struggling to log in, email [email protected] or give us a call on the details below and we’ll sort you out.

Not yet an Impero customer but interested in finding out more about how we support our customers? Read on…

Pre-sales

We have a team of consultants ready to guide you through the research stage of any potential purchase. First they’ll want to find out as much as they can about your organisation, the issues you may be experiencing and the reasons you sought us out. They’ll then take you through a live, bespoke product demonstration and, should you wish, can put you in touch with some of our existing clients or let you trial our product for free. They’ll make recommendations, they’ll help you build a business case and they’ll share with you all the relevant literature to help you make the right decision.

Install

Product installation is simple and can all be done remotely by our technical support team. We’ll arrange a time that suits you and take care of everything, so you’re up and running without delay.

Customer support

We boast a fantastic support helpdesk that will see you through from installation, to ongoing customer care and training. We have various contact points and lots of supporting material, including a responsive helpdesk, an interactive forum and access to a library of technical documents, video tutorials and user guides, should you need them.

Keeping you happy is what matters most, so we want to hear from you immediately if you feel anything is not up to scratch. We take your grumbles very seriously and have a full complaints escalation process in place to ensure things are dealt with promptly should they arise (it’s a little dusty, as thankfully we don’t have to refer to it too often!)

Ongoing investment

Continually investing in the sector, we have a clever Research and Development team exploring new products, and new product features, that we think you’ll like. As a customer, you have the opportunity to beta test our latest innovations and be the first to benefit from the latest technology. We also encourage ongoing customer feedback to help us focus on the continual improvement of our products and services.

Customer portal

Our customer portal gives you access to everything you need in one place. Whether you’re new to Impero, have questions about our products, are looking to book a training session, or want to keep track of your open tickets, you’ll find everything you need in our customer portal. We have a host of articles and instructional videos on our products, useful information about your account and licences, and even a community forum where you can chat to other Impero users.