Introducing Impero back:drop -- your free solution to manage student health & safety

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Supporting you beyond on-boarding

Our first-class support team is here to help you every step of the way when using our products. We want to make it as easy as possible for you to get in touch if you have any questions, issues or requirements.

We have a manned helpdesk so customers can call in directly and speak to a customer support advisor, during our support hours (listed below). Outside of these hours, tickets can be raised via the customer portal, or on email, and will be dealt with first thing the next day.

Need our support now?

Customer portal https://support.imperosoftware.com
Email [email protected]
GDPR email [email protected]
UK & International +44 (0) 330 128 1155
US & Canada +1 844-346-7396
France & French speaking +33 (0) 800 917 236

Our service desk support hours are:

UK 8am – 1am (Monday to Friday)
GST 12pm – 9pm (Monday to Friday)
EST 8am – 8pm (Monday to Friday)
CST 7am – 7pm (Monday to Friday)
MST 6am – 6pm (Monday to Friday)
PDT 5am – 5pm (Monday to Friday)
Customer portal Access available 24/7

Customer portal

Our customer portal gives you access to everything you need in one place. Log in to our customer portal to access a range of features including our comprehensive knowledge base, product news and updates, a product uptime status page, a dedicated training page and an area for you to manage your support tickets.

Raising a support ticket via the portal couldn’t be easier. Access our customer portal and select ‘tickets’ to raise a ticket or alternatively connect straight to an agent using the live chat feature in the lower right corner.

Ongoing training

Our dedicated Academy team is always on hand to enhance the end user experience, with training available on request. We run weekly webinars and can also be booked out for remote or onsite sessions as required. There is also a vast library of training videos and knowledge-base content to support your users, that can be accessed through the customer portal. All training can be booked through the customer portal: https://support.imperosoftware.com/support/home