Need our support now?
|GDPR email||[email protected]|
|UK & International||+44 (0) 330 128 1155|
|US & Canada||+1 844-346-7396|
|France & French speaking||+33 (0) 800 917 236|
Our service desk support hours are:
|UK||8am – 1am (Monday to Friday)|
|GST||12pm – 9pm (Monday to Friday)|
|EST||8am – 8pm (Monday to Friday)|
|CST||7am – 7pm (Monday to Friday)|
|MST||6am – 6pm (Monday to Friday)|
|PDT||5am – 5pm (Monday to Friday)|
|Customer portal||Access available 24/7|
Our customer portal gives you access to everything you need in one place. Log in to our customer portal to access a range of features including our comprehensive knowledge base, product news and updates, a product uptime status page, a dedicated training page and an area for you to manage your support tickets.
Raising a support ticket via the portal couldn’t be easier. Access our customer portal and select ‘tickets’ to raise a ticket or alternatively connect straight to an agent using the live chat feature in the lower right corner.
Our dedicated Academy team is always on hand to enhance the end user experience, with training available on request. We run weekly webinars and can also be booked out for remote or onsite sessions as required. There is also a vast library of training videos and knowledge-base content to support your users, that can be accessed through the customer portal. All training can be booked through the customer portal: https://support.imperosoftware.com/support/home