For almost 30 years, remote control software has made it possible for IT professionals to connect to laptops, desktops, servers and other devices to manage networks and provide support – saving time, money and resources.

Yet in an evolving IT environment, the business requirements for remote control software are also changing.

Today, a remote control solution must meet the needs of a heterogeneous workforce, deploy solutions across many users and provide extensive security. Indeed, the remote solution an organization chooses can have a big effect on its scalability, compatibility and security.

This paper examines the remote access software functionality that best serves organizations, helping IT professionals select a solution that increases productivity and customer satisfaction, enhances the flexibility of the IT organization, and improves the company’s risk profile.