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Impero Connect

Reduced Costs

Impero Connect gives you greater end-user satisfaction and better device uptime at a lower cost.

Impero Services Agreement - Global Updated 09.09.21

Every second counts.

Whether attending to mission-critical devices online or supporting end users in your organization, speed and reliability are essential. Enterprise tech support teams choose Impero because of our proven record of fast, stable connectivity in the most complex environments. Impero Connect has the tools that your team needs to reduce truck rolls and improve end-user satisfaction. Our cross-platform support and modular connectivity options ensure that you can achieve high-speed access into unattended devices and across complex networks.

Impero Services Agreement - Global Updated 09.09.21

Fast Issue Resolution

Time is money. Whether you are supporting employees, production technology or point-of-sale systems, every second of downtime costs your company.  That's why retailers, financial institutions and enterprises rely on Impero for speedy issue resolution.

Impero Services Agreement - Global Updated 09.09.21

Fewer Truck Rolls

Central tech support teams and managed service providers use Impero Connect to diagnose problems before field staff hit the road. Impero reduces the need for truck rolls and ensures that technicians arrive with the knowledge and tools they need.

Impero Services Agreement - Global Updated 09.09.21

Satisfied End Users

With Impero Connect you can remotely support end users within and beyond your network. Fast issue resolution and improved user satisfaction can help you turn your support services into a profit center.

Fast Return on Your Investment

  • Consolidate support into a single, cross-platform remote support solution

  • Transfer files with two-way drag-and-drop, delta transfer and crash recovery

  • Support end users, mobile devices and embedded technology

  • Diagnose problems through a remote command prompt window

  • Initiate support sessions 50% faster than competing solutions

  • Communicate with end users through chat

  • Conduct collaborative remote control sessions with colleagues

  • Use Impero's scripting function to automate programs and tasks

Reduced Costs

Impero Connect gives you secure connectivity for supporting the widest possible array of devices - improving device uptime and end-user satisfaction - while making a positive impact on your bottom line.  See why IT pros at more than half of the Fortune 100 turn to Impero for secure remote access.

Our Core Values

Efficiency, flexibility, and security are the core values that drive the development of Impero Connect.

Efficiency

Our remote access solution will allow your company to reach an even higher level of efficiency by reducing the time required to complete day-to-day operating tasks.

Flexibility

We offer out-of-the-box compatibility for cross-platform and multi-device support, flexible enough to work with the devices and systems you already ise.  We support legacy platforms and a wide variety of connectivity.  Impero Connect can be configured for low bandwidth, high latency connections.

Security

It's a scary world out there – you're right to worry about cyber threats and data breaches.  But with Impero Connect, remote access can be the least of your worries.  Focus on what makes your business successful knowing Impero has the security of your remote access taken care of.

Efficiency

Our remote access solution will allow your company to reach an even higher level of efficiency by reducing the time required to complete day-to-day operating tasks.

Flexibility

We offer out-of-the-box compatibility for cross-platform and multi-device support, flexible enough to work with the devices and systems you already ise.  We support legacy platforms and a wide variety of connectivity.  Impero Connect can be configured for low bandwidth, high latency connections.

Security

It's a scary world out there – you're right to worry about cyber threats and data breaches.  But with Impero Connect, remote access can be the least of your worries.  Focus on what makes your business successful knowing Impero has the security of your remote access taken care of.