Career Opportunities

Solutions Engineer – US

The role

To deploy Impero products in the US market.

Role Responsibilities:


  • Help maximize company operating profit and to assist the USA Team to meet or exceed USA Team Gross Margin targets
  • Maximize the success of prospect evaluations and help facilitate product sales.
  • Assist in the development and implementation of sales, support and marketing activities.
  • Advise, coach, train, motivate both in-house and channel sales in order to enhance the sales and technical competence and increase their sales performance.
  • To assist with Impero business throughout the Americas as required.


  • Engage customers in a professional, courteous, honest manner.
  • Assist Support Technicians and Engineers with the existing user base to ensure all customers are professionally serviced in a timely manner

Solutions Engineering

  • Achieve and maintain expert level knowledge of ContentKeeper products and services
  • Acquire the knowledge and expertise necessary to position ContentKeeper against competitive products
  • Provide pre-sales, technical web demonstrations, highlighting the advantages of the product
  • Provide on-site presentations/demonstrations as part of the pre-sales process
  • Attend trade shows for the purpose of furthering sales:
  • Support sales staff by providing technical information about the product
  • Facilitate product presentations
  • Acquire and maintain the networking/hardware knowledge necessary to implement ContentKeeper in customer networks
  • Schedule and facilitate customer product evaluation/deployment process
  • Contribute and maintain the team evaluation/deployment process by updating required steps when necessary
  • Manage on-site evaluations/deployments when appropriate
  • Facilitate customer escalations while managing expectations to ensure evaluation/deployment success
  • Manage overall U.S. customer satisfaction
  • Monitor general support/engineering communications and assist Support and Engineering staff to ensure customer satisfaction.
  • Take ownership of high priority and/or complex issues from Support Engineers
  • Engineering Project Management
  • Assist with product/process documentation
  • Assist writing technical and presentation documentation
  • Assist with product design and documentation
  • Manage customer issues/escalations
  • Actively monitor support tickets/POCs/deployments and provide proactive incident/issue response
  • Infrastructure Support
  • Assist with design and maintenance of datacenter infrastructure
  • Support and train the Support Engineering staff
  • Miscellaneous Assigned Projects


Professional Expectations

  • Exceptional written and oral communication skills are essential, strong customer focus, and ability work with both technical and non-technical people
  • Continuously develop product knowledge and applicable use in the industry
  • Know and maintain technical knowledge of products, services and technologies that the company supports
  • Know and maintain a professional knowledge of the Web Security market and competitive products

Preferred Qualifications

  • 5 years Educational (K-12) Information Technology background
  • CCNA or equivalent networking experience
  • Intermediate to expert level experience with Linux/ Wireshark
  • Network troubleshooting at a packet level
  • Previous experience with web filtering products
  • Strong understanding of directory services (i.e. Active Directory, LDAP, Google Directory)
  • Experience with MDM solutions (i.e. JAMF, Mosyle, Filewave, Meraki, Intune)
  • Experience with Google Workspace
  • Hardware investigation and troubleshooting skills
  • Experience with datacenter infrastructure

Apply for this role

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