Sam Heiney

VP, Product at Impero Software – A skilled product team leader, Sam directs a global development operation that is responsible for the full Impero Software product suite.

Sam Heiney's Posts

Remote Support Software: The Best TeamViewer Alternative for Security in 2022

When it comes to choosing the right remote support software for your business, you have a lot of options to choose from. Many remote support companies claim to offer a suite of features that differentiate them from the rest, so it’s important ...
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Impero Software and the Log4j Vulnerability

On December 10, 2021, the world was alerted to a security vulnerability related to the Apache Log4j library. Impero Software products are on the cybersecurity front lines, defending organizations from digital threats all around the world. We work with half ...
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Retail ROI – How to Recognize a 158% Return on Remote Access

Calculating the Value of Remote Access Software Many retailers use remote support because the value proposition is pretty clear. However, it's a challenge to put a real number on it. Now there's a workbook that lets you calculate the ROI of ...
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Kaseya Attack Impacts MSPs for the Third Time in Under 3 Years

Kaseya Remote Monitoring is Struck by Another Cyberattack Early in July, hundreds of businesses worldwide were impacted in a supply-chain ransomware attack, in which hackers exploited a vulnerability in a remote management tool called Kaseya VSA. Hackers deployed REvil ransomware ...
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How to Prevent Third-Party Data Breaches

Companies that know how to prevent a data breach can avoid costly fines, loss of business, and damage to their reputation. With more and more collaboration between organizations, vendors, suppliers, and users happening online, the threat of third-party data breaches ...
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9 MSP Data Breach Response Best Practices

Managed Service Providers (MSPs) have to safeguard their own data as well as that of their clients. With cyberattacks that continue to leverage phishing and ransomware, the importance of data breach response best practices cannot be underestimated. According to a 2020 ...
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