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Exciting updates to our customer portal!

3rd June 2020

At a time when students have been learning from home and as some learners return to the classroom, we want to make sure our customers can efficiently and effectively use Impero – especially as technology is playing a virtual role in distance learning and a socially distanced classroom. Behind the scenes, we have been working hard to ensure you’re equipped with everything you need to deliver this successfully and to do this we have two new exciting developments on our customer portal to announce!

  1. New product training videos

This week, we launched our Impero Education Pro product training series, available directly in the customer portal or via our YouTube channel. The training series are split into three sections, designed for every Impero user. Whether you’re a teacher directly in the classroom, part of the IT team supporting the day-to-day running of the school network or you’re responsible for safeguarding, we have a dedicated series for you.

Learn how Impero Education Pro can support you, click on the links below to watch the videos.

Product training videos within the customer portal:

Teacher Training Videos – https://support.imperosoftware.com/en/support/solutions/folders/44001208524

Technical Training Videos – https://support.imperosoftware.com/en/support/solutions/folders/44001208939

Safeguarding Training Videos – https://support.imperosoftware.com/en/support/solutions/folders/44001208938

Product training videos on our YouTube site:

Teacher Training Videos – https://www.youtube.com/playlist?list=PLzHOEi2fNNTwycHCUn5yS-Z4ZSP23BbrO

Technical Training Videos – https://www.youtube.com/playlist?list=PLzHOEi2fNNTwqctiqjxvgKkVAyru6AY7t

Safeguarding Training Videos – https://www.youtube.com/playlist?list=PLzHOEi2fNNTyVZjrvIVkOdPJi2LVsr8Qd

  1. Live chat system

Alongside this, and something you may have already noticed within the customer portal, is our new live chat system allowing you to reach our support team in real-time. If you’ve not already seen it, access the customer portal at https://support.imperosoftware.com/support/home and simply click the chat button in the lower right corner. It’s a quick and easy way for you to ask quick questions and speak directly to the support team. Do not fear, we’re also still available via email or phone.

As always, we take pride in ensuring that we provide you with a first-class support service. We hope both the videos, and the live chat can achieve just that and can assist you in these challenging times. If you have any other questions reach out to us at [email protected]

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