privacy

How we use your information

This section details the use of cookies from within our site and information that is collected. It applies to information we collect about:

  • Visitors to our websites
  • Users who use our online account management portal
Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
Online Account Login IMPLOGIN This cookie allows for users to be remembered when returning to our online web portal system. All stored information is encrypted and expires after 30 days. This cookie is only ever set if the “Remember Me” option is selected from the login page.
Online notification form cookie ASP.NET_SessionId
.ASPXAUTH
IASP_IsActive
These cookies are essential for our online web portal. It is set only for those users using the portal. These cookies are deleted when you close your browser. Visit the Microsoft website
Knowledge Base User Interface IKB_InstantASP_PanelBar_Collapsed
IKB_InstantASP_PanelBar_Expanded
IKB_InstantASPKBLastVisit
IKB_CurrentUrl
These cookies are used to persist the look of the selections in the knowledge base, display the last time a user signed into the system and remember the last location that was visited for returning users. These cookies are used internally by our 3rd party provided knowledge base and are not accessible to us or used outside of the system. IKB_InstantASPKBLastVisit and IKB_CurrentUrl are only set for users that sign in. IKB_CurrentUrl is deleted when you close your browser.
Knowledge Base InstantASP This cookie allows access to the knowledge base system for authorised users. This cookie is deleted when you close your browser. These cookies are used internally by our 3rd party provided knowledge base and are not accessible to us or used outside of the system. This cookie is deleted when you close your browser.