Need our assistance?
If you are one of our customers and would like help, click here to connect to our customer portal. You can create a request for support, access the knowledge base (rich in technical documentation) or consult our forum. If you have any problems connecting to us, please email us at [email protected] or call us at the following numbers to set it up.
|UK:||+44 (0) 1509 611341|
You are not yet a customer, but want to know more about our customer support? Read more.
We have a team of consultants ready to guide you through the preparatory phase of any potential purchase. First, they will want to get as much information as possible about your entity, the problems you may encounter and the reasons why you are soliciting us. They will then offer you a tailor-made product demonstration live and, if you wish, you put in contact with existing customers or let you evaluate our product for free. They will make recommendations, help you develop a case study and share with you all relevant documentation to facilitate informed decision-making.
The product installation is simple and our technical support team can perform it entirely remotely. We set a time that suits you and we take care of everything, for a quick commissioning.
We have an excellent support center that accompanies you from installation to ongoing customer support and training. We offer a variety of contact points and tools, including a reactive support center, an interactive forum, and access to our library of technical documents, video tutorials and user guides, as required.
We are continuously investing in our business, our brilliant research and development team studying new products and features that we think will suit you. As a customer, you have the opportunity to beta-test our latest innovations and to benefit first of the new technologies. In addition, we encourage customer feedback to help us focus on continually improving our products and services.