Career Opportunities

Product Expert (Presales and Training)


Role Purpose:

  • Own the critical phases of the customer lifecycle that shows a customer what the product can do and how to use it
  • Responsible for actively driving and managing the presales process
  • Work with our internal teams to understand success criteria, documenting and handing over to the Solutions Team
  • Articulate the company’s technology and product portfolio, positioning to both academic and technical users
  • Help customers drive value by addressing stakeholder queries and issues as they arise
  • Drive customer engagement and product adoption from training interventions.

Role Responsibilities –

  • Develop a deep understanding of the customer personas, software use cases and pain points
  • Support the sales function with technical questions and presentations
  • Provide tailored online or face-to-face software demonstrations of the Impero solutions to customers, resellers or partners
  • Create and maintain training documentation
  • Spearhead internal cross-functional improvement projects
  • Represent the voice of the customer, and influence the product development roadmap
  • Partner with the account management team on upsell, cross-sell and expansion opportunities
  • Guide and mentor other team members on technical aspects and product deployment
  • Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
  • Provide accurate and timely management information, to include – activity reports, bid reviews, project forecasts, KPI’s
  • Document processes and workflows in shareable format for future internal use and adoption
  • Maintain internal systems with updates on service activities
  • Act a Subject Matter Expert for all Impero products

Required skills/experience/qualifications:

  • Confident presenter and speaker
  • Good communication skills
  • Able to assist in pre-sales engagements to discuss prospect requirements
  • Self-motivated and able to adapt to different situations, handling multiple projects at once
  • Ability to work independently as well as part of a team
  • Must be organised and able to prioritise tasks, as well as work under pressure and to deadlines
  • Prior experience of working in technology in a US school/district would be a distinct advantage, as too experience of school rostering packages.

This role is on a Full Time Permanent Basis 

Job Types: Full-time, Permanent


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