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Scott Orth

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Scott Orth's Posts

September 21, 2016 | Industry Insight

The important difference between Help Desk and Service Desk

Provide and receive support faster by understanding what sets these two resources apart. Before the IT Infrastructure Library (ITIL) framework was established, the terms “service desk” and “help desk” were used interchangeably. Even today the two are sometimes confused, repeatedly ...
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January 12, 2016 | Impero News,  Security and Privacy

Managed Service Providers, ATMs and Remote Support

One of the great things about Impero's remote access technology is that it is readily customized to meet a wide range of applications.  What was originally a way to remotely reboot servers evolved into a way to support end users ...
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August 18, 2014 | Industry Insight

Hackers Hit Albertson’s, Community Health Systems

It's been a busy couple of days in the world of cybersecurity.  On Friday, two of the largest grocery store chains in the United States - Albertson's and SuperValu - announced that their payment systems had been hacked.  Earlier today, ...
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June 9, 2014 | Industry Insight,  Security and Privacy

A checklist for managing vendor network access

One nice thing about retail network security being front-of-mind is that more resources are popping up to help retail IT teams.  Over at his Front Line Sentinel blog, Matthew Pascucci has done a good job of walking through the steps ...
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