Scott Orth

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean facilisis suscipit nibh, vitae vestibulum sem mollis eget. Maecenas laoreet et lectus id vehicula. Praesent lobortis posuere nibh et dapibus. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Integer eget luctus enim. Nullam in sem at dui finibus tincidunt in in nisi. Morbi accumsan lobortis cursus. Donec eget magna sit amet ipsum tempus egestas id ut turpis.

Scott Orth's Posts

The important difference between Help Desk and Service Desk

Provide and receive support faster by understanding what sets these two resources apart. Before the IT Infrastructure Library (ITIL) framework was established, the terms “service desk” and “help desk” were used interchangeably. Even today the two are sometimes confused, repeatedly ...
Read More

Managed Service Providers, ATMs and Remote Support

One of the great things about Impero's remote access technology is that it is readily customized to meet a wide range of applications.  What was originally a way to remotely reboot servers evolved into a way to support end users ...
Read More

Hackers Hit Albertson’s, Community Health Systems

It's been a busy couple of days in the world of cybersecurity.  On Friday, two of the largest grocery store chains in the United States - Albertson's and SuperValu - announced that their payment systems had been hacked.  Earlier today, ...
Read More

A checklist for managing vendor network access

One nice thing about retail network security being front-of-mind is that more resources are popping up to help retail IT teams.  Over at his Front Line Sentinel blog, Matthew Pascucci has done a good job of walking through the steps ...
Read More