supporting our customers

From the moment you hear the name Impero, we’ll be on hand to help.

 

pre-sales

We have a team of consultants ready to guide you through the research stage of any potential purchase. First they’ll want to find out as much as they can about your organisation, the issues you may be experiencing and the reasons you sought us out. They’ll then take you through a live, bespoke product demonstration and, should you wish, can put you in touch with some of our existing clients or let you trial our product for free. They’ll make recommendations, they’ll help you build a business case and they’ll share with you all the relevant literature to help you make the right decision.

 

install

Product installation is simple and can all be done remotely by our technical support team. We’ll arrange a time that suits you and take care of everything, so you’re up and running without delay.

 

customer support

We boast a fantastic support helpdesk that will see you through from installation, to ongoing customer care and training. We have various contact points and lots of supporting material, including a responsive helpdesk, an interactive forum and access to a library of technical documents, video tutorials and user guides, should you need them.

 

ongoing investment

Continually investing in the sector, we have a clever Research and Development team exploring new products, and new product features, that we think you’ll like. As a customer, you have the opportunity to beta test our latest innovations and be the first to benefit from the latest technology. We also encourage ongoing customer feedback to help us focus on the continual improvement of our products and services.

 

already a customer?

If you’re already an Impero customer you can access our knowledge base, full of all our technical literature, or to visit the Impero forum


 

 

Impero support

latest news

Loughborough University uses Impero education management software

education management software improves teaching at Loughborough University

all news

latest case studies

RSA Academy Arrow Vale

read more